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Terms and conditions

About Us



Any references to ‘we’ or ‘us’ in these Terms refers to Tmybest a subsidiary of Yinest Nigeria Enterprise No4 Block V, Alesinloye Market Ibadan Nigeria. 
 

Contact Us



If you have any questions regarding any order you have placed with us, please contact us on 08095488995 or 08064016484 
 or email us on  


Age restrictions



It is against the law for any person under the age of 18 to buy, or attempt to buy products online Tmybest is committed to upholding its legal and social obligations as a retailer of products and services. By placing an order you confirm that you the recipient of the products are at least 18 years old.

 

Delivery


Deliveries by our trusted third party carriers are available to addresses throughout the Country. If any of the order is missing or damaged please keep hold of the delivered product, the delivery note and any packaging.

For further details on delivery options and prices please go to DELIVERY INFORMATION section of our site.


Liability



Please note that representation of products on our website is for descriptive and illustrative purposes, so actual products may vary slightly. Spillage, breakage and other loss or damage caused by customer handling will not be Tmybest liability. 
 
 
 

Prices



All prices quoted are in Nigeria Naira and no VAT included. Vat will be calculated at the checkout 
Any delivery charges are additional unless otherwise specified.

Any discounted Weekly product, deal prices will be clearly listed. Tmybest reserves the right to amend prices without notice in the event of currency fluctuations, changes in VAT or tax rates or other market conditions.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on our site, it is intended as a guide only.
 

Intellectual Property



Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times the property of Tmybest.
 Use of such material will only be permitted as expressly authorized by us. Any unauthorised use of the material and content of this website is strictly prohibited.
 
 

Privacy & Data Protection



The internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. However your privacy is important to us at Tmybest and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.
 
The information that we collect

Tmybest operates the website https://www.tmybest.com. As part of our operations we may gather certain types of information about the users of our site:

Personally Identifiable Information. This is provided by you when you register for services that we may offer. Examples of these services could include email, newsletters or competitions. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.

Aggregated Data. 
 
This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Who we share this information with

We will not share the information that we collect with any third parties apart from in the following circumstances:

The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.

The aggregated data (not the personally identifiable information) may be shared with third parties such as advertisers or business partners.

Your personally identifiable information may be shared with third parties when we believe in good faith that we are required to do so by law.

if the law or a public authority says we must share the personal data or for the administration of justice.

If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud.

If we have asked your prior permission (which we would usually do at the time of collection), we may share the information with specified third parties.

What else we do with the personally identifiable information

We have collected this information in order to provide the best possible service to you while you are visiting our site. To this end we may use the information that you provide for the following purposes:

To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services

To process any credit card transactions that you might make on our site

To help provide any other services that you have requested

To offer the most relevant information and/or advertising suitable to your and your interests

For any marketing, promotional, publicity, direct marketing or market research that we might undertake

For any other purposes for which you have given permission.
 
What about Cookies?

A cookie is a small file that resides on your computer and is recognised by our server when you visit our site. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our site from. With this information we can do the following:

Track traffic patterns to our site

Ensure that the most relevant advertising and content can be shown

Allow you to enter certain site member services without having to log in each time you visit

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites

What about our advertisers and business partners?
 

This Privacy Policy only relates to our site. Our site may contain links to other sites. You should check their privacy policies before providing personally identifiable information to them or any other third party. You should be aware that we are not responsible for the practises of our advertisers or business partners.

Opting In and Opting Out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.

Can We Change This Policy?
In order to keep pace with our growing business we reserve the right to change this policy at any time. We will notify site users of any changes to the Privacy Policy by correcting these Terms and Conditions.

Your Right To Access Your Information
All personally identifiable information that we hold about you will be held at the offices of our hosting service provider. To find out more about how to do this, please contact us at info@tmybest.com



Quality Guarantee



At Tmybest we pride ourselves on our products and the “personal-touch” that we like to add to all orders. If for any reason you are not entirely happy with your order or you suspect products may be affected by a quality issue, please do not hesitate to contact us and we will remedy the problem.

1. You decide you don’t like it

If you’ve purchased products from us and it’s not to your satisfaction, we’ll gladly replace or exchange for an equivalent. Just bring them into our store and we’ll discuss a more suitable alternative.

Returned items must be unopened with labels and presentation in new condition and must have been stored and transported appropriately without damage. 



2. Packing errors

If when your products arrives you realise there’s been a packing error, please get in contact with us immediately and we’ll remedy it. We’ll collect the incorrect and replace them with the correct items you requested.

3. Delivery damage

If any product is damaged in transit, please let us know within 48 hours of delivery and we’ll replace. Please keep the damaged product, delivery note and/or packaging – as we may need these to discuss the incident with our couriers.



Security



How do we protect your information?

When you give us personal information by registering on the site, be assured we use state of the art encryption technology. This means that your data is “scrambled” before it is sent to us – remaining incredibly safe – and can only be “unscrambled” by us once we’ve received it safely. The data you provide us with is stored in secure databases behind software known as “firewalls”, and we employ strict security policies to make sure your data remains safe.

Who can see your information?

Only specifically authorised Tmybest staff and our agents (for example, our website maintenance company) have access to your personal information. Their access is controlled by high security passwords.

At Tmybest we take your security seriously. If you have any questions regarding the above information, please do not hesitate to contact us.





Purchasing products via the internet is one of the safest ways to place an order, but if for any reason you would rather order with us via phone or email, this is absolutely fine. Please contact us on
0809 548 8995 or 08064016484 email info@tmybest.com and we will be happy to help.



Use of site



In compliance with licensing and other legislation the Tmybest site is made available only for persons of 18 years or over. By accessing our site you are agreeing that you are over 18 years old. Those under 18 years old must not use the site.


Voucher Codes



All vouchers will be supplied with an individual identification code. To claim the voucher sum, this code will be required. If purchasing online, please enter the code in the appropriate field to claim the discount. If you are purchasing in store, please hand the voucher to your Tmybest salesperson and the discount will be applied to your bill.



Your Account



Some areas of the Tmybest site may require you to have registered an account with us to access additional information or features, or purchase products. By registering for an account you agree that:
• All personal information is accurate at the time of registering the account
• You’ll notify us if any information changes
• You shall not impersonate any other person. Please bear in mind it is a legal requirement to be over the age of 18 to purchase online 
 

Cancellation & Refund


If you need to cancel some or part of your order you must contact us immediately on 08095488995 or 08064016484 or email cancellation@tmybest.com and provide us with the details. We will do our best to accommodate your needs.
Unless otherwise agreed, refunds will be made by the original payment method.



General



Amendments to the Terms

We may update or amend these Terms from time to time and without notice, to comply with the law or to adjust to changing business requirements. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on our site. By continuing to use the Tmybest site or purchase products, you agree to be bound by the terms of these updates and amendments.


Orders & Payment

In order to purchase you must be over 18 years old and legally entitled to do so.

When you order through our website there is a minimum order value of 10, 000.

Once your order is processed by our system you will receive the first of two emails – your order confirmation. This means we are preparing and packing your order.

You have the option to pick up in either our Store No4 Block V Alesinloye Market. If you are picking up it is important to wait for our second email or phone call receipt of the second email (including the invoice) means the products are ready to be dispatched by courier, or to be picked up instore.

All goods are subject to availability 

Payment should be made at the time of ordering by Visa or Mastercard through our secure server. It’s easy, so you will have those lovely products in your hand in no time at all.

Cancellation
If for some reason you need to cancel an order, please call us immediately on 0809 548 8995 or 08064016484
Free Worldwide shipping

On all orders above ₦50,000

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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